Shipping policy

We Ship Internationally

BeHotbox.com ships internationally, with all orders currently being fulfilled from our warehouses based in the United Kingdom or in the Netherlands. For your peace of mind, all orders are shipped as Tracked by:

  • DPD, Evri, Royal Mail or UPS from the United Kingdom, or
  • DPD, Evri or Deutsche Post from the Netherlands.

The courier that we use will be determined by the weight and destination of your order.

Once your shipment has left our warehouse you will receive an email containing full details of how you can track the delivery of your order.

Shipping options are as follows:

United Kingdom

England, Isle of Man, Northern Ireland, Scotland, Wales.

Standard (Tracked)
Free on all orders.
Delivery in 2 - 4 days.

Express (Tracked)
£9.95
Delivery in 1 - 2 days.

Orders placed by noon GMT/BST will be shipped on the same working day. Orders placed after this time will be shipped the following working day. Orders received at the weekend or on a bank holiday will be shipped on the next working day. Shipping estimates apply to Mainland UK destinations only, and may take longer for remote areas, islands and during exceptionally busy periods such as Christmas.

Europe (Zone 1)

Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands

Standard (Tracked)
Free on orders over €30.
Delivery in 3 - 7 days, depending on weight and destination.

Standard (Tracked)
€4.95
Delivery in 3 - 7 days, depending on weight and destination.

Express (Tracked)
Up to 5kg €19.95
Up to 10kg €29.95
Up to 30kg €39.95
Delivery in 2 - 4 days, depending on weight and destination.

Europe (Zone 2)

Bulgaria, Canary Islands, Croatia (Local Name: Hrvatska), Czech Republic, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Monaco, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey

Standard (Tracked)
Free on orders over €60.
Delivery in 4 - 10 days, depending on weight and destination.

Standard (Tracked)
€9.95
Delivery in 4 - 10 days, depending on weight and destination.

Express (Tracked)
Up to 5kg €39.95
Up to 10kg €59.95
Up to 30kg €79.95
Delivery in 2 - 4 days, depending on weight and destination.

Europe (Zone 3)

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Malta, Serbia, Ukraine

Standard (Tracked)
Free on orders over €120.
Delivery in 4 - 10 days, depending on weight and destination.

Standard (Tracked)
€19.95
Delivery in 4 - 10 days, depending on weight and destination.

Express (Tracked)
Up to 5kg €59.95
Up to 10kg €79.95
Up to 30kg €99.95
Delivery in 2 - 4 days, depending on weight and destination.

North America (Zone 1)

Bahamas, Canada, Jamaica, United States

Standard (Tracked)
Free on orders over £200.
Delivery in 4 - 10 days, depending on weight and destination.

Standard (Tracked)
Up to 5kg £24.95
Up to 10kg £49.95
Up to 30kg £99.95
Delivery in 4 - 10 days, depending on weight and destination.

Express (Tracked)
Up to 5kg £49.95
Up to 10kg £99.95
Up to 30kg £199.95
Delivery in 3 - 7 days, depending on weight and destination.

North America (Zone 2)

Anguilla, Antigua and Barbuda, Cayman Islands, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Martinique, Montserrat, Nicaragua, Panama, Saint Bartelemy, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands (British), Virgin Islands (U.S.)

Standard (Tracked)
Free on orders over £300.
Delivery in 4 - 10 days, depending on weight and destination.

Standard (Tracked)
Up to 5kg £29.95
Up to 10kg £59.95
Delivery in 4 - 10 days, depending on weight and destination.

Express (Tracked)
Up to 5kg £59.95
Up to 10kg £119.95
Delivery in 3 - 7 days, depending on weight and destination.

North America (Zone 3)

Barbados, Belize, Bermuda, Costa Rica, El Salvador, Mexico, Puerto Rico

Standard (Tracked)
Free on orders over £350.
Delivery in 4 - 10 days, depending on weight and destination.

Standard (Tracked)
Up to 5kg £39.95
Up to 10kg £69.95
Delivery in 4 - 10 days, depending on weight and destination.

Express (Tracked)
Up to 5kg £79.95
Up to 10kg £129.95
Delivery in 3 - 7 days, depending on weight and destination.

International Payments

International orders from BeHotbox.com are currently processed in pound sterling (GBP) or Euros (EUR). The exchange rate you receive on your order will be determined by your bank or credit card provider, who may add additional administration charges to process your payment to us.

Product Restrictions

Regulations prohibit us from sending certain products to certain locations. Any delivery restrictions relating to specific products will be highlighted within product descriptions and during checkout where applicable. If you place an order for a product that we cannot deliver to you, we will place a hold on your order and contact you to inform you. Any costs associated with the prohibited products in your order – and any additional shipping costs incurred as a result of you placing the order containing them – will be refunded to you before shipping takes place.

Shipping Costs

Our shipping costs include all handling, packaging and postage costs. Handling and packaging costs are fixed, whereas postage costs vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders that were placed separately into one shipment – as a result, shipping costs will apply to each individual order.

Packaging

Your order will be shipped at your own risk, but special care will be taken to protect fragile objects. Boxes are amply sized and your items will be well protected before they are packed and shipped.

Import Duty

If you order products from our website for international delivery, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing an order for international delivery.